Frequently Asked Questions

A quick reference to some of the most common questions asked by prospective clients.  We also welcome your further inquiries by phone or email.

 

What do I need to do to start my student in a program?
The initial contact is usually by phone or email.  If this leads to a serious interest in ’s services, president Brian Rom, will visit the family and the student for a frank discussion about the student’s background, goals and schedule.  If we believe we can meet the student’s requirements, Mr. Rom will recommend the Dream Team member best suited to achieve these goals.  If the family then decides that it wishes to retain , the assigned tutor will contact the student to set up the initial tutoring session. 

Does offer a guarantee?
Yes.  Payment is not required until the second session. So to guarantee your complete satisfaction, no payment is required if the remainder of the program is canceled within 24 hours of the first session. 

For how long should my student be tutored?
That depends on each individual student. 
will work with you to create a suitable schedule after meeting with the student and the family. 

What grade levels does work with?
specializes in students in grades 6 through 12. 

Does offer group tutoring?
Group classes can be arranged if, for example, two friends at similar levels wish to learn together. These lessons are charged at one and one-half times the regular individual rate. 

What is 's cancellation policy?
To avoid charge, cancellations and requests for changes must be made at least 72 hours prior to the respective class(es).

Does have a privacy policy?
The only circumstance in which
could ever discuss a student’s academics outside of our organization would be with that student’s school.  We will always get the parents’ express permission before contacting a school to discuss a particular student.  will not share your personal information with any third parties, unless we first acquire the parents’ and student’s express permission before doing so.

What are 's rates?
These are provided on the Rates page.

Why should I choose ?
The Team
tutors are, quite simply, the best available.  Don’t believe us?  Try a session.  If you don’t agree, then the session is on us. That is our personal guarantee of excellence!

The Individualized, Personal Attention
Every student’s curriculum is entirely individualized.  We use a comprehensive diagnostic process to first evaluate and assess your academic needs and objectives and then create a program specifically designed to meet those objectives.